Thunai Automates Customer Support with AI Agents and Data Streaming

Thunai leverages Confluent's data streaming platform to ingest and process real-time customer conversations (voice, chat, email, WhatsApp), transcripts, CRM updates, and user actions. This data feeds their 'Thunai Brain' knowledge base, enabling AI agents to understand context deeply and take safe actions across tools like CRM and to-do lists. The architecture prioritizes low latency, high throughput, and reliability to achieve high L1 task deflection rates and improve customer experience. They use Confluent for real-time ingestion, low-latency AI feedback, scalability, reliability, and governance, integrating with MongoDB Vector DB and LLMs like Gemini, Claude, and DeepSeek.