Transforming Confluent Operations With GenAI

What this post added

This post details the integration of NeuBird's Hawkeye, a GenAI-powered SRE assistant, with Confluent Cloud's observability stack. It describes how Hawkeye automates incident investigation and resolution by correlating Prometheus metrics, Confluent Cloud metrics, producer logs, and CloudWatch audit logs. The technical architecture includes Kubernetes deployment (Amazon EKS), Prometheus Alertmanager integration for incident triggering, and secure, read-only access for Hawkeye to telemetry sources. A specific scenario of authorization revocation is used to illustrate the traditional manual troubleshooting workflow versus the automated Hawkeye workflow, highlighting reduced MTTR.