Building agentic reasoning for the modern workspace

This post details the technical decisions for building agentic reasoning for the enterprise, focusing on the generalization-specialization spectrum of action spaces. It discusses the trade-offs between generalized agents (atomic primitives, high flexibility, higher latency, more errors) and specialized agents (high-level actions, faster execution, consistent outcomes, limited scope). The post also outlines Glean's layered architecture combining search, prompting for business processes, and an agentic reasoning system that can adapt known patterns to novel situations while maintaining alignment with organizational practices.