How to build AI chatbots for enterprise teams with Glean
This post details how to build enterprise AI chatbots and agents using Glean's platform. It emphasizes the importance of a strong knowledge foundation, permission awareness, multi-tool context, and action capabilities. Glean provides APIs (Search API, Chat API) and Glean Agents for building these systems. The post outlines a 5-step process: starting with a specific team workflow, getting the knowledge layer right, choosing the build path and action scope, testing before scaling with specific evaluation dimensions (groundedness, instruction following, usefulness, permission correctness, workflow completion), and rolling out by team. It highlights Glean's connectors and its structured understanding of organizational context as key differentiators from generic RAG chatbots.
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