How to build AI chatbots for enterprise teams with Glean

What this post added

This post details how to build AI chatbots for enterprise teams using Glean, focusing on the foundational requirements of trusted retrieval, permission awareness, multi-tool context, actions, escalation paths, and pre-rollout evaluation. It highlights Glean's context system, APIs (Search API, Chat API), and Glean Agents as tools for building these capabilities. The post outlines a 5-step process: starting with a specific team workflow, ensuring the knowledge layer is correct, choosing the right build path and action scope, testing before scaling, and rolling out by team.